RETURN & REFUND
Return Refund only valid if the item is damage by manufacturer defect upon receive.
The returned goods/products will be checked with the receipt together and the goods should be in the good and complete condition.
The packaging should also be in Complete & original condition in original shipping container as received.
If the goods/products has been used or damaged by the customer, there will not be any refund.
Deerma Malaysia will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.
WARRANTY / REPAIR SERVICE
Please keep Purchase Recipt or Purchase Record from any platform you bought. Deerma Malaysia holds to the righ to reject any claim without the presence of Purchase Recipt.
Warranty on all products sold is consider null and void under any one of the following condition:
- Warranty Claim Do Not Come With Original Proof Of Purchase/Receipt.
- Warranty Seal/Sticker Is Tear, Broken Or Tempered.
- Misuse, Mishandling, Natural Disaster Or Unauthorized Disassembly.
- Burn Mark Or Any Physical Defect/Damage Caused By End User Or During Deliver / Postage / Courier.
- Modification, Personal Repair Or Excessive Over Clocking Resulting Malfunction.
*Please Check Carefully When You Send In Defective Part(s) For RMA/Warranty. If We Checked The Product Are Issue-Free, Handling and Service will be charges.
*Include your order record by note inside the return item
Please return your purchase to the following address:
Atention: Deerma Malaysia
Address: K1-9, Jalan 3, Taman Seri Merdeka, 68000 AMPANG, SELANGOR.
Contact: 03-4288 5351
Please contact us at firstname.lastname@example.org or +60342885351 / +60135561199 if you have any questions or doubts.