Welcome To Deerma Malaysia! We Will Bring Better Experience To You! Thanks For Shopping With Us!
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 



Q. What are the payment methods available?
Deerma Malaysia offers various kind of Payment Methods as shown below :-

1. Invoice / Cheque / Offline Bank Transfer

Bank : MAYBANK
Bank Account : 562179519057
Company Account Name : CAMUNIVERSAL ENTERPRISE

After you made the payment, please send us the payment details of :
Bank Name : 
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : deermamalaysia@hotmail.com or Whatapps the clear photos it to us at +6013-556 1199

Note: Your purchased products will not be delivered until we have this confirmation by our admin side.

2. Credit Card (Currently Under Process Maintainence)
Via Ipay88 (Visa or Mastercard / Internet Banking)
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)

 


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on "Pending Status".

- Please send an email to our customers service email at deerma.com.my@gmail.com with Subject title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in "Shipping or Shipped" will NOT be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in RM Malaysia Currency.

 

 

Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 working days by courier Postlaju, Nationwide, SkyNet.

 

 

Q. How long is the warranty period?
It's have 3 months manufacturer defect warranty.

 

 

Q. What is the Terms & Condition for warranty ?

  1. Warranty is only valid from our in store product  
  2. Manufacturer defect only, if due human cause, will void the warranty 
  3. Send back for to our warehouse for warranty claim is bear by buyer, and for sending back to buyer will bear by us, EXCEPT the items is working well when we do tested,will bear by buyer. 

Example for caused due user : 

  • Humidifer damage due essential oil will void warranty
  • Vacuum over heat and make the motor get burned will void warranty
  • Change the part of item will void warranty 
  • The items get damage due fell down/faulty on operate/not following intuction will void warranty.

 

Q. Can i add essential oil in the water tank?
No, you can't. Not all essential oil is safe for the Air Humidifier, we do sell essential oil that safe for Air Humidifier < DEROMA & FRAGRANCE OIL > except than this oil, it CANNOT be mixed with water. Need to put at independent essentiall oil space ONLY. 

 

 

Q. What is the function of Silver Ion AG+ ?
The main function for Silver Ion AG+ is to kill germ and bacteria in the water and help to provide better air quality.

 


Q. Is there any life span for Silver Ion AG+?
Yes, it's have. The life span for silver ion is 6month. It need to be changed after 6month once it has direct contact with water.

 

 

Q. Can i use Silver Ion AG+ and essential oil in the same time?
Yes, you can use Silver Ion AG+ and essential oil in the same time.

 

 

Q. The filter vacuum ( Steel/Hepa Filter ) is reusable and can be washed?
Yes, both filter is washable & resuable. Just make sure to  to make the filter is dry before install back to vacuum

 

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to deerma.com.my@gmail.com or Whatapps us +6013-556 1199 for us to clear your doubts.